Frequently Asked Questions

Everything you need to know about your DFYNE beauty experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.

Are DFYNE products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All DFYNE products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and free from harsh parabens and sulfates. However, we always recommend performing a patch test on a small area of skin before full application.